Shipping policy

 Shipping & Delivery Policy

Thank you for ordering from Henny’s Kitchen 💛
All our food is freshly prepared in small batches and made to order. We take great care to ensure every delivery arrives in perfect condition and as scheduled.

1. Delivery Areas

We currently offer delivery across selected Melbourne suburbs.
If you are outside our regular delivery area, please contact us before placing your order to check if delivery can be arranged.

2. Delivery Partner

We use a trusted external delivery company to ensure your order reaches you safely and on time.
Once your order has been dispatched, you will receive a message or call from the delivery driver (or delivery partner) confirming your delivery.

Please note that delivery times are estimates and may vary due to traffic, weather, or courier schedules.
Henny’s Kitchen is not responsible for delays once the order has been handed over to the delivery company.

3. Collection Option

Orders can also be collected directly from our kitchen in Hallam, VIC, strictly by prior arrangement.
Collection details and time slots will be provided upon confirmation of your order.

4. Delivery Conditions

  • Customers are responsible for providing accurate delivery details at checkout.

  • If the address provided is incorrect or inaccessible, additional delivery fees may apply.

  • If no one is available to receive the order, it may be left in a safe place, depending on the product and delivery conditions.

Because our products are fresh and perishable, they should be refrigerated or consumed promptly upon delivery.

5. Delivery Fees

Delivery fees vary based on your suburb and must be confirmed with us before placing your order.
Please contact us directly to check availability and cost for your delivery location.

6. Damaged or Missing Orders

If your order arrives damaged or is missing items, please contact us within 24–48 hours of delivery at hennyskitchen@gmail.com, including your order number and photos where applicable.
We’ll liaise with our delivery partner to resolve the issue promptly.

7. Postal Orders

Certain non-perishable items (like condiments, chutneys, or sauces) may be eligible for postal delivery within Australia.
Please contact us directly before ordering to confirm postage options and costs.

8. Questions

For any delivery or shipping enquiries, please contact:
📧 

Shipping & Delivery Policy

Thank you for ordering from Henny’s Kitchen 💛
All our food is freshly prepared in small batches and made to order. We take great care to ensure every delivery arrives in perfect condition and as scheduled.

1. Delivery Areas

We currently offer delivery across selected Melbourne suburbs.
If you are outside our regular delivery area, please contact us before placing your order to check if delivery can be arranged.

2. Delivery Partner

We use a trusted external delivery company to ensure your order reaches you safely and on time.
Once your order has been dispatched, you will receive a message or call from the delivery driver (or delivery partner) confirming your delivery.

Please note that delivery times are estimates and may vary due to traffic, weather, or courier schedules.
Henny’s Kitchen is not responsible for delays once the order has been handed over to the delivery company.

3. Collection Option

Orders can also be collected directly from our kitchen in Hallam, VIC, by prior arrangement.
Collection details and time slots will be provided upon confirmation of your order.

4. Delivery Conditions

  • Customers are responsible for providing accurate delivery details at checkout.

  • If the address provided is incorrect or inaccessible, additional delivery fees may apply.

  • If no one is available to receive the order, it may be left in a safe place, depending on the product and delivery conditions.

Because our products are fresh and perishable, they should be refrigerated or consumed promptly upon delivery.

5. Delivery Fees

Delivery fees vary based on your suburb and must be confirmed with us before placing your order.
Please contact us directly to check availability and cost for your delivery location.

6. Damaged or Missing Orders

If your order arrives damaged or is missing items, please contact us within 24–48 hours of delivery at hennyskitchen@gmail.com, including your order number and photos where applicable.
We’ll liaise with our delivery partner to resolve the issue promptly.

7. Postal Orders

Certain non-perishable items (like condiments, chutneys, or sauces) may be eligible for postal delivery within Australia.
Please contact us directly before ordering to confirm postage options and costs.

8. Questions

For any delivery or shipping enquiries, please contact:
📧

Shipping & Delivery Policy

Thank you for ordering from Henny’s Kitchen 💛
All our food is freshly prepared in small batches and made to order. We take great care to ensure every delivery arrives in perfect condition and as scheduled.

1. Delivery Areas

We currently offer delivery across selected Melbourne suburbs.
If you are outside our regular delivery area, please contact us before placing your order to check if delivery can be arranged.

2. Delivery Partner

We use a trusted external delivery company to ensure your order reaches you safely and on time.
Once your order has been dispatched, you will receive a message or call from the delivery driver (or delivery partner) confirming your delivery.

Please note that delivery times are estimates and may vary due to traffic, weather, or courier schedules.
Henny’s Kitchen is not responsible for delays once the order has been handed over to the delivery company.

3. Collection Option

Orders can also be collected directly from our kitchen in Hallam, VIC, by prior arrangement.
Collection details and time slots will be provided upon confirmation of your order.

4. Delivery Conditions

  • Customers are responsible for providing accurate delivery details at checkout.

  • If the address provided is incorrect or inaccessible, additional delivery fees may apply.

  • If no one is available to receive the order, it may be left in a safe place, depending on the product and delivery conditions.

Because our products are fresh and perishable, they should be refrigerated or consumed promptly upon delivery.

5. Delivery Fees

Delivery fees vary based on your suburb and must be confirmed with us before placing your order.
Please contact us directly to check availability and cost for your delivery location.

6. Damaged or Missing Orders

If your order arrives damaged or is missing items, please contact us within 24–48 hours of delivery at hennyskitchen@gmail.com including your order number and photos where applicable.
We’ll liaise with our delivery partner to resolve the issue promptly.

7. Postal Orders

Certain non-perishable items (like condiments, chutneys, or sauces) may be eligible for postal delivery within Australia.
Please contact us directly before ordering to confirm postage options and costs.

8. Questions

For any delivery or shipping enquiries, please contact:
📧 hennyskitchen@gmail.com
📍 Hallam, VIC, Australia

Last updated: 3 November 2025