Terms of service

Terms of Service

Welcome to Henny’s Kitchen 💛
These Terms of Service (“Terms”) govern your use of our website and any purchases made through it.
By placing an order or using our site, you agree to these Terms.

1. General Information

Henny’s Kitchen is a Melbourne-based small business offering freshly prepared Goan-inspired meals, snacks, and sweets.
All products are made in small batches from our registered kitchen in Hallam, Victoria.

We reserve the right to update or modify these Terms at any time without prior notice. The latest version will always be available on this page.

2. Orders

  • All orders are subject to availability and confirmation.

  • Orders are confirmed once payment has been successfully received.

  • We reserve the right to refuse or cancel any order in cases of suspected fraud, incorrect information, or product unavailability.

3. Pricing & Payment

All prices listed on our website are in Australian Dollars (AUD) and include GST where applicable.
Payments are processed securely through Shopify’s payment system or other trusted third-party providers.
We do not store or have access to your credit card details.

4. Delivery & Collection

  • We offer collection from Hallam, VIC and delivery options as stated on our website or by arrangement.

  • Delivery times may vary depending on demand, location, and product availability.

  • Once your order leaves our kitchen, we are not responsible for delays caused by postal or courier services.

Customers are responsible for providing accurate delivery details. We cannot refund or resend orders delivered to an incorrect address supplied at checkout.

5. Product Quality & Storage

Our meals and sweets are fresh and perishable, prepared without preservatives.
Please refrigerate or consume as directed on your packaging or as advised at the time of purchase.
We are not responsible for spoilage or quality issues resulting from improper storage or delayed collection.

6. Returns & Refunds

Due to the perishable nature of our products, we do not accept returns or refunds for change of mind.
Please refer to our [Return & Refund Policy] for full details on reporting damaged, incorrect, or missing items.

7. Allergies & Ingredients

While we take great care to identify allergens, our kitchen handles common allergens such as nuts, dairy, seafood, eggs, mustard, and gluten.
We cannot guarantee products are completely free from traces of these allergens.
Please contact us before ordering if you have specific dietary concerns.

8. Intellectual Property

All website content, including images, recipes, text, and branding, is the property of Henny’s Kitchen and may not be copied, reproduced, or used without prior written consent.

9. Limitation of Liability

Henny’s Kitchen will not be liable for any indirect, incidental, or consequential loss arising from the use of our products or website.
Our total liability for any claim shall not exceed the amount paid for the product in question.

10. Contact Us

For any questions about these Terms, please contact us at:
📧 hennyskitchen.com.au
📍 Hallam, VIC, Australia

Last updated: [Month Year]